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Where can I buy LolaVie?

LolaVie is sold online through our website and the following retailers:

  • Ulta Beauty and Ulta.com
  • Credo and Credobeauty.com
  • Thirteen Lune and thirteenlune.com
  • UberEATS
We do not sell through any other retailers or websites at this time.

Does using Shop Pay Installments affect my credit score?

No. If you choose to pay for your order in the recommended four biweekly installments, then your credit score is NOT impacted.

If you choose to pay for your order in monthly payments, and fail to make payments on time, then your credit score might be affected. Only monthly payment options might impact a customer's credit score, in addition to failed payment.


How do Shop Pay Installments work?

Think of Shop Pay as Shopify's native 'wallet' - it works similar to Apple Pay and Google Pay. If you have a store account created within the LolaVie website, Shop Pay can be set to remember your shipping address, key contact info, and preferred method of payment.

Shop Pay Installments takes this one step further, by also allowing customers to place a large order, get it now, yet pay over time.

 

For orders over $50*, select installments at checkout to split your purchase into 4 interest-free payments. That means ZERO fees!

*Please note, orders must total $50 or more after discounts/coupons, taxes and shipping are applied. 


What if I have questions about Shop Pay, who do I contact?

If you have questions about your installments, making a payment, or managing your Shop Pay account, please visit: https://shoppay.affirm.com/help/s/.

If you have general questions about Shop Pay or the Shop app, please visit: https://help.shop.app/hc/en-us/categories/360006184691-Shop-Pay-Installments-.

Please note that LolaVie and our dedicated Customer Support Team cannot access or modify your Shop Pay account or installment plan. You must visit the links above and contact Shop Pay directly.


What happens if I am refunded for an order that uses Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  • A smaller payment balance on the final payment.
  • Less future payments on the remaining loan balance.

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method.

Please note that if you request a refund for an order that you have already made monthly payments for, then your paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable. For more details, please visit: https://shoppay.affirm.com/help/s/.


Which payment methods are accepted for Shop Pay Installments?

Shop Pay Installments is available for purchases made using a credit and debit card. Capital One cards aren't accepted.

Customers that choose a monthly payment option can only pay with a debit card.


Can I add an item to an existing Shop Pay order?

If you add an item to an existing order made using Shop Pay Installments, then an invoice is created for the outstanding balance; this will be sent directly to you via the email provided at checkout.

You are required to pay for the outstanding balance in full using a different payment method because additional invoices are not supported by Shop Pay Installments.


How does the LolaVie eGift Card work?

LolaVie eGift Cards are available on LolaVie.com only.  They are valid and redeemable in the U.S. to purchase products on LolaVie.com only. eGift Cards can be activated with a minimum value of $25 for personal and business gifts. Click ADD TO CART to purchase and have the eGift Card emailed directly to your inbox, then forward it to your gift recipient. The emails contain instructions on how to redeem at checkout. Additional payment will be required if the purchase price of the merchandise exceeds the value of the eGift Card. If any merchandise purchased with an eGift Card is subsequently returned or exchanged for merchandise of a lower price, any money owed by LolaVie will be added to the remaining balance on the eGift Card.


What can’t I do with the LolaVie eGift Card?

For privacy reasons, we cannot send eGift Cards directly to your gift recipient – you must forward them.  eGift Cards are not redeemable for cash, except where required by law. The eGift Card is not a credit card or debit card. eGift Cards are final sale – they cannot be returned, cancelled, refunded, or exchanged. eGift Cards may be used for the initial purchase of subscription-eligible products, but not for the cost of those future recurring orders.  eGift Cards may not be used to purchase additional eGift Cards or be applied toward previous purchases. Promotional offers and discounts cannot be applied to the purchase of eGift Cards, and purchases of eGift Cards cannot be used to satisfy free shipping, discount or promotional thresholds. eGift Cards are not to be resold or otherwise used for commercial purposes, such as in connection with any marketing, advertising, or other promotional activities, unless you obtain our prior written approval in each instance. eGift Cards acquired through unauthorized channels are void.


Does the LolaVie eGift Card expire?
No. LolaVie eGift Cards do not expire, and there are no dormancy or other processing fees.

What if something happens to my LolaVie eGift Card or I am having trouble using it?

eGift Cards cannot be replaced or refunded if lost, stolen, or used without permission. Further, LolaVie is not liable for lost or stolen cards, cards used without your consent or any balance you had on such cards. We may close the account or require alternative forms of payment of anyone who redeems or attempts to redeem a fraudulently obtained eGift Card.

Attempted resale is grounds for seizure and cancellation without compensation. eGift Cards obtained through unauthorized channels will be considered void.

If you have further questions or concerns about LolaVie eGift Cards, please contact support@lolavie.com.


What is the subscription program?

Never run out again! Stay committed to your plant-based haircare routine by signing up for a subscription. We automatically send your favorite full-size products based on your chosen frequency. The service is easy to use and customizable. You can add or switch items in your subscription as well as skip, pause or cancel upcoming deliveries directly from your account anytime. With this program, you’ll receive 15% off your first subscription order and every subsequent subscription order after that, plus FREE shipping on these orders!

You always have complete control over your subscription orders, and we send an email reminder 4 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting 'MY SUBSCRIPTIONS' located within your account. Please note that if it is within 48 hours of your next scheduled billing date, it is too late for modifications or cancellations to be processed.

Currently, our subscription program is only available to customers shipping to US addresses.

How do I join the subscription program?
Joining our subscription program is easy; it can be done while browsing on a product page or while reviewing items in your cart. To subscribe, simply select the “Subscribe & save 15%” option for your desired product, select your preferred shipment frequency, and then check out as normal.

What happens after I join the subscription program?

After you join, you will receive an email confirming your subscription. This email will include a link to access the ‘MY SUBSCRIPTION’ section in your account where you can manage your future orders, items, and account information.

We will send you an email reminder 4 days before each scheduled subscription order. We will place your subscription orders automatically according to your selected frequency. You will be billed for your subscription order on each scheduled order date.

You will also receive email notifications regarding other important information related to your subscription account, including when your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.


How do I change shipment frequency?
To modify the delivery frequency for a subscription item, please visit ‘MY SUBSCRIPTIONS’ within your account. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

How do I view my future deliveries?
You can view your future orders by visiting the ‘MY SUBSCRIPTIONS’ tab within your account. All subscription orders are displayed on this page and are delineated by date.

How do I combine items to be in the same order?

Subscription program items that have the same order date, shipping address, billing address, and payment method will ship as one order.

If you have more than one subscription item and want the items to ship in the same order, simply visit ‘MY SUBSCRIPTIONS’ in your account and change the next order dates to be the same. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Need help placing or managing your subscription order(s)?
Please contact us at support@lolavie.com for assistance.

Can I change my method of payment for future orders?
Yes. In your account, find the billing section under ‘MY SUBSCRIPTIONS’, click edit, and you will be taken to a new page where you can enter further payment information. This changes the payment information for each one of your subscriptions at once.

How do I make changes to my account information?

To review or modify your subscription account information, visit ‘MY SUBSCRIPTIONS’ located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.

To change your shipping address for an order, please visit ‘MY SUBSCRIPTIONS’ within your account and click the ‘Change shipping’ link located directly under the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted.

Please remember to press 'OK' and verify that your updated information has been saved successfully. Please note that if it is within 48 hours of your next scheduled billing date, it is too late for modifications or cancellations to be processed.

How do I cancel my subscription?
To cancel a subscription item, please visit ‘MY SUBSCRIPTIONS’ within your account and simply click the 'Cancel Subscription' link to the right of the subscription details. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Cancel Subscription’ button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please note that if it is within 48 hours of your next scheduled billing date, it is too late for modifications or cancellations to be processed.

How do I skip a delivery?
To skip a subscription order, visit ‘MY SUBSCRIPTIONS’ within your account and click the ‘Skip Order’ button to the right of the upcoming order date.

How do I change my subscription order date?

To change your next order date, please visit ‘MY SUBSCRIPTIONS’ within your account and click the ‘Change Date’ button to the right of the next order date, then select a new date for your order. This will change the order date for the entire order and your next order will be the subscription frequency from the new order date.

If a subscription order contains multiple items and you would only like to change the order date of a single item, please visit the ‘MY SUBSCRIPTIONS’ in your account and select 'Pause Subscription.' When the calendar pops up, choose the date you would like to have the order placed for those items.

How do you pronounce LolaVie?
Pronunciation: Low-luh-vee.

Does Jennifer Aniston own LolaVie? How involved is she?
Yes! LolaVie is Jen’s first venture as a founder and owner. From overseeing product development to marketing to creative direction, she is the driving force behind the brand. She has spent countless hours making sure everything lives up to her standards.

Where does the brand name come from?

Jen is affectionately known by some of her friends as “Lola.” When she moved from New York to California and bought her first car, her friends asked her what she had decided to name her car. She didn’t realize it was a "thing" to name cars, so she answered back “Lola” from her favorite Sarah Vaughan song, “Whatever Lola Wants.” Over the years, the nickname stuck to her – long after the car was gone.

Now, the name stands for much more to Jen. To her, Lola is someone who owns who they are, believes in themselves, and lives life on their own terms. In French, “vie” means “life.” Thus, LolaVie = LolaLife.


What makes LolaVie different from other naturally-derived haircare brands?
At LolaVie, we believe in the power of our naturally-derived haircare offerings. Jen founded LolaVie with a simple premise – that you shouldn’t have to choose between products that perform well and those that are good for you. Our commitment to thoughtful, unrushed innovation means we take the time to source high-quality, plant-based ingredients in advanced formulations designed to promote healthy hair. Sitting at this intersection of science and nature, our mission is to deliver the finest clean, high-performing, naturally-derived haircare.

Where is LolaVie based and where are LolaVie products manufactured?
LolaVie is headquartered in Weston, FL, USA. All products are formulated and manufactured in the United States from domestic and/or foreign ingredients.

Is LolaVie for my hair?
To bring out the beauty in everyone means LolaVie must be able to be used by everyone. Products are suitable for all hair types – thin/thick, fine/wavy, curly/coily, dry, damaged, chemically-treated, color-treated and virgin hair.

What about my extensions? Can LolaVie be used on them?
By all means, LolaVie products are safe to use on 100% human hair extensions. We do, however, recommend, whether they’re glued in, taped in, or clipped in, keeping LolaVie away from the root attachment areas to avoid possible damage like loosening of adhesive. When in doubt, perform a strand test on extensions prior to all-over application. Please do not use on synthetic wigs or extensions.

Will LolaVie be launching more products?
Absolutely! We can’t wait to share with you what we’ve been working on. As promised, we’re only releasing products when they’re “just right” so be sure to sign up for our mailing list and/or follow us on Instagram @lolavie to be the first to know when more products drop.

Why does LolaVie use the term “naturally-derived” instead of just “natural?”

Currently, the FDA has not defined the term “natural” and has not established a regulatory definition for this term in cosmetic labeling, which, we understand, can be confusing to consumers.

For transparency, LolaVie defines “natural” as any chemical substance that is naturally occurring and which is unprocessed. It does not include petroleum or any petroleum-derived ingredients. When we say “naturally-derived,” we mean ingredients that are starting materials of mineral, plant, or microbe origin but may have been chemically processed and/or undergone bio-manufactured processes to improve performance or make the ingredient resilient.


What about all of those “no-no” ingredients I keep reading about?

Ingredients and those ingredient lists on packaging can be so overwhelming to comb through. We promise we never formulate with silicones, sulfates (the harsh ones known as SLS and SLES), parabens, phthalates, or gluten.

Allow us to break each one down so you know why we don’t use them:

  • Silicones: Yes, we love the feel of silkiness when our hair is coated with these lightweight, synthetic, petroleum-derived polymers but they can build up and clog the hair cuticle. This prevents our hair from absorbing the right ingredients that can make it look healthier and potentially cause breakage.
  • Sulfates: We’re specifically talking about the harsh sulfates - SLS (sodium lauryl sulfate) and SLES (sodium laureth sulfate). These synthetic surfactants dissolve dirt and oil but at a high cost. They fade color faster, dull shine, and strip hair of natural oils causing dry and breakage-prone strands.
  • Parabens: To prevent the growth of bacteria and mold and prolong shelf life, these preservatives are mixed into many haircare formulas. They are not only easily absorbed through the scalp and cause scalp itch, color fade, and strand dehydration, but they also affect our planet. Trace amounts of preservatives left inside empty cosmetic bottles can end up in our waterways and therefore impact unsuspecting wildlife.
  • Phthalates: These chemicals are used to stabilize synthetic fragrances. Our fragrance is naturally-derived and vegan, so we don’t need to include them in our formulations.
  • Gluten: We exclude gluten, a protein that is found naturally in wheat, barley, and rye, because it can impact the health of people who suffer from a variety of gluten-related disorders.

Do LolaVie products contain artificial preservatives?
We do not use any artificial or synthetic preservatives. Instead, we use naturally-derived antimicrobial ingredients to uphold the integrity of our formulations.

Are LolaVie products vegan?
Yes.

Are LolaVie products cruelty-free?
We are a 100% cruelty-free company and a proud, Leaping Bunny-certified partner. We do not conduct any testing of ingredients or finished products on animals and only work with business partners who comply with our policy.

How do I sign up for the LolaVie mailing list?
Scroll to the bottom of any page on our website – even this one – and in the right-hand corner, there is an opportunity to submit your email address to be added to our mailing list for future communications. Make sure to read our Privacy Policy to learn how we use your personal information.

Can I order LolaVie products without creating an account?
Yes! If you decide to go this route, please check out as a Guest. We do, however, encourage you to create an account as all order information and history will be maintained there for future reference. All subscription program orders may only be placed through a LolaVie account.

What should I do if I've forgotten the password to my LolaVie account?
You can click on the "Forgot Your Password?" link, and a password reminder email will be generated.

Do you offer sales, promotions, and discounts on products?

From time to time, we may offer special pricing or discounts, promotional bundles, and web exclusives. Promotional offers do not apply to previous purchases, subscriptions, shipping, taxes or duties. Sign up for our email & SMS lists and follow us on our social media pages to be kept up to date on our latest offers! 

To save 15% on any eligible product, we offer a subscription program (with free shipping to any U.S. address). To sign up, simply select "Subscribe & save 15%" on each eligible product page, choose your delivery frequency, and place your order to enjoy 15% off, plus the convenience of receiving your products on your schedule.

Please note that we only allow one promotion/discount code per order.


What credit cards and payment methods are accepted?

 

We currently accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), Diner’s Club, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay and PayPal. When selecting the PayPal option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to LolaVie.

All subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal, may not be accepted for subscription orders.

 


Does LolaVie collect taxes and duties?
To the extent that we are required by law to charge and collect taxes and duties on products that we sell, such taxes and duties are charged based on the laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes and duties will be added to the order total.

How do I know if my order was submitted successfully?
We’ll send you an order confirmation email shortly after you placed your order through our website. If you don't receive one, please check your SPAM or Junk folder(s). If it's not in there, please email us at support@lolavie.com and we'll look into it.

How do I change or cancel an order?

You can view the contents and the total amount in your shopping cart before placing your order. Unfortunately, we are not able to revise or cancel orders once they have been placed. Should you have additional questions about your order, please contact us at support@lolavie.com for assistance. 

If you’ve joined our subscription program, order changes and cancellations are easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the ‘MY SUBSCRIPTIONS’ section in your account. Please note that if it is within 48 hours of your next billing date, it is too late for modifications or cancellations to be processed.


How long does it take for my order(s) to process?
Most orders will be processed and shipped within 1-2 business days. 

Where does LolaVie ship?

We ship to the United States, Canada, the United Kingdom, APO/FPO/DPO military addresses, and the following territories – Puerto Rico, Virgin Islands, American Samoa, Micronesia, Guam, and the Northern Mariana Islands.

While we do not ship to international PO boxes or any other countries internationally at this time, we are hoping to be able to do so in the near future.


What are my shipping options?

We offer ground shipping as our standard shipping option on all orders. Due to increased demand, orders may experience delays in transit. LolaVie does not guarantee order delivery dates and is not responsible for carrier processing delays. 

Currently, standard ground shipping is FREE on orders $25 and over and on all subscription program orders to the following destinations – no promotion code needed. 

  • Contiguous 48 states
  • Washington, D.C.
  • APO/FPO/DPO Military
  • Puerto Rico
  • US Virgin Islands
  • American Samoa
  • Guam
  • Northern Mariana Islands
  • Micronesia

Non-subscription program orders under $25 shipping to the above destinations will be charged a flat $5 shipping and handling fee.

For the contiguous 48 states, we offer an expedited 2-3 business day shipping & handling option for a flat $10 rate. Expedited orders placed on Saturday or Sunday will be processed and shipped on Mondays. Expedited shipping is not available for subscription orders. 

Additionally, standard ground shipping is FREE on orders $99 and over to:

  • Alaska
  • Hawaii
  • Canada
  • United Kingdom

Subscription program orders shipping to Alaska and Hawaii also ship FREE.

Duties, taxes, shipping and fees will be collected during checkout for shipments to Canada and the United Kingdom. All amounts are shown in US dollars and, where applicable, are subject to currency conversion rates with your banking institution. 

We do not ship to any countries or territories other than those listed above at this time. 

While we estimate, due to carrier delays, standard deliveries to US, Canadian and UK destinations can take up to 16 business days to reach consumers, we ask that if you have not received your order within three weeks of the date you placed the standard delivery order, please contact us at support@lolavie.com.


What’s in my shipment?
When your order arrives, inside you’ll find the product(s) you purchased and appropriate packing materials. That’s it. In our efforts to be more sustainable, we have chosen to send order receipts to your inbox rather than including physical copies in your shipping box to cut down on additional landfill waste.

What’s the LolaVie return policy?

We're sorry if you didn't love your purchase. For US customers, if there is an issue with your product(s), please contact us at support@lolavie.com within 14 days of receiving your order and we will do our best to resolve it for you.

We, unfortunately, cannot accept returns from international (non-US) customers at this time.